Here are some of the most common questions that our customers ask.

If you don't find the answer to your question here, please feel free to contact us. 

Before ordering your bear, please ensure you have read our terms and conditions

What size is the bear?

 A sitting bear measures slightly under 10 inches and a standing bear measures 14 inches.

 What is the stuffing made from?

We use a fire retardant polyester toy stuffing.

Can I send any type of fabric?

Fabrics need to be in a clean and workable condition and not too stretchy as this can influence the size and finish of your bear. You might find this guide helpful – it shows you how much fabric you will need to send us. You can always contact us if you are unsure.

How much fabric will I need to send? 

To make Milo you will need to send us six baby grows of size 9-12 months. You don't have to send baby grows, of course, but this reference should help you to visualise the amount of fabric required. To make a Marley bear you will need slightly less fabric, 4 baby grows of size 9-12 months (or the equivalent amount of another garment). If you have any queries about this, please contact us

Can I wash the bears?

We recommend surface cleaning only, with a clean white cloth. Please be gentle to preserve the fabric and never submerge in water.

Are the bears designed to be played with?

No, our bears are not toys - please keep them out of the reach of children. They are handcrafted to a high standard with decorative button features and movable arms and legs, which are not suitable for playtime. Find out more

 Where did the name Milo Bears originate from?

Karen came up with the name Milo Bears. It is a combination of the names of her grandchildren, Mia and Leo.

Can you make me something a bit different?

We are artisan bear makers with a passion for our craft. Although we adore making bears, preserving precious memories is our passion. If you have an idea of a different item that would include your precious fabric, please get in touch and we would be happy to chat to you about it and see if we can help you bring your idea to life.  

 I don’t live in the UK, can I order a bear from you?

Yes of course, we send our bears all over the world! Please see the order page for the shipping costs. 

I'd like to talk to someone at Milo HQ, is there a number I can call? 

In general, we like to work over email but if you would prefer to talk to Karen about your bear, you can call her on 07498 208451. Office hours only please.